Privacy Policy

1. 

How We Define Personal Data

1.1. In this Privacy Policy, the term “Personal Information” refers to any data that can be used to identify an individual, either:
(a) on its own, or
(b) when combined with other information that we have access to.

1.2. The types of Personal Information we may collect from you include, but are not limited to:
(a) Personal details – such as your full name, phone number, email address, and mailing address;
(b) Demographic information – such as your occupation, age, gender, ethnicity, race, marital status, income level, and educational background;
(c) Technical and online activity data – including your IP address, browsing behaviour on our website, login credentials, browser type, operating system, and referring URL.

1.3. If you share someone else’s Personal Information with us (for example, through referrals or joint accounts), please ensure you have obtained their clear consent beforehand. Make sure they are aware of, and agree to, how we will collect, use, disclose, and store their data as described in this Privacy Policy.

1.4. While we aim to clearly outline how we manage your Personal Information, this Privacy Policy may not cover every possible scenario. If you’re ever unsure or have specific concerns, we encourage you to contact us for clarification.

2.

How We Collect Your Personal Information

2.1. We may collect your Personal Information in several ways, particularly when you choose to share it with us voluntarily. This includes situations such as:
(a) Visiting our website – Certain data may be automatically collected when you browse our site (please refer to the “Cookies” section below for more details);
(b) Using our website features – For example, when you register for an account or reach out to us through our live chat function;
(c) Communicating with our team – Whether via phone calls (which may be recorded), social media, or email interactions;
(d) Submitting your information for other purposes – Including, but not limited to, feedback, promotions, or customer service queries.

2.2. It’s important that any Personal Information you provide is complete, accurate, and up to date. Inaccurate or incomplete information may result in us being unable to process your requests, provide the services or information you’re looking for, or respond to your enquiries in a timely manner.

3.

Why We Collect and Use Your Personal Information

In general, we collect, use, and disclose your Personal Information for the following purposes:

(a) To verify your identity and tailor our communication to better suit you;
(b) To understand your preferences and online behaviour on our website, so we can improve your browsing experience and deliver content that is more relevant and user-friendly;
(c) To conduct internal research and statistical analysis, which helps us enhance our website content and ensure our platform remains secure and functional;
(d) To handle your enquiries, feedback, complaints, or service requests in an efficient and responsive manner;
(e) For any other purposes directly related to the above, or as otherwise permitted by applicable laws and regulations.

4.

How We Share Your Personal Information

We take reasonable measures to safeguard your Personal Information from unauthorised access or disclosure. However, subject to applicable laws and for the purposes outlined above (where relevant), your Personal Information may be shared with the following parties:

(a) Other entities within the MYBET88 Group of companies (“Group”), where necessary for operational or administrative purposes;
(b) Authorised third-party service providers who support the Group with essential services such as insurance, financial services, telecommunications, IT systems, payment processing, billing, and other related operations;
(c) Professional advisers engaged by the Group, including consultants, auditors, and legal representatives;
(d) Any party you have given us explicit consent to share your Personal Information with.

5.

How We Protect Your Personal Information

5.1. We are committed to protecting your Personal Information and will take reasonable commercial steps to guard it against loss, theft, and unauthorised access, use, disclosure, copying, or modification.

5.2. To do this, we implement a combination of physical safeguards, technical security tools, and organisational procedures to ensure your data is handled securely at all times.

5.3. We also prioritise online security by using protective measures such as encryption, authentication systems, and firewalls. These technologies help us defend against unauthorised access to our servers and prevent tampering with the data we store.

5.4. While no security system is completely foolproof, we will continue to make every reasonable effort to prevent any loss, misuse, or alteration of your Personal Information.

6.

How Long We Store Your Data

We retain the Personal Information you provide to us for as long as it is necessary to fulfill our business purposes, which may vary depending on the specific context or circumstances.

7.

How We Use Cookies

7.1. When you interact with our website, we—and our authorised service providers—may use cookies to collect and store certain information. This helps us provide a faster, safer, and more personalised online experience.

7.2. These cookies may recognise you as a returning visitor and collect details such as how you arrived at our site, your browser type, operating system, IP address, and browsing activity (including pages viewed, time spent on each page, and time of access).

7.3. Cookies are small text files (usually made up of letters and numbers) stored in your browser or device memory when you visit a website. They enable the site to recognise your device or browser on future visits.

7.4. We use cookies to support essential website functions, enhance performance, and offer additional features. Cookies may also be used to deliver content and advertisements tailored to your interests, both on and off our platform.

7.5. If you prefer not to allow cookies, you can change your browser settings to disable them. However, please note that turning off cookies may affect your ability to use certain features or tools on our site.

8.

Links to Third Party Websites

Our website may include links to third-party websites and social media channels, including those of our affiliates. Please be aware that if you choose to access these external sites, they operate under their own privacy policies or statements. We are not responsible for the privacy practices, content, or policies of these third-party platforms. We encourage you to review the privacy policies posted on those sites before sharing any personal information.

9.

Privacy Policy Updates and Language Conflicts

9.1. We may update or modify this Privacy Policy from time to time. Any changes will be published on this page. We encourage you to review this policy regularly, especially before providing any new Personal Information, to stay informed about how we protect your data.

9.2. In the event of any inconsistency between the English version of this Privacy Policy and any translated version, the English version shall take precedence to the extent of the discrepancy.