MYBET88

Now known as MB8

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Frequently Asked Questions

This page answers the most common questions players ask MYBET88 Malaysia — from who we are, how to play, to what to do if something goes wrong. Scroll through or tap the section you’re curious about

A. General

Who is MYBET88?

MYBET88 is one of Asia’s most trusted and established online casinos, passionately serving players since 2013. We’re working hard toward setting a standard for quality in iGaming with a platform that’s protected, entertaining, and easy to navigate.

We do more than just games, we’re here to bring you the complete player experience. At MYBET88, you can enjoy hundreds of games powered by leading providers, get help from professional support agents, and access members-only bonuses all on a reliable platform. We’re proud to be a name players trust and return to, and we plan to honour that reputation for many more years.

Yes, MYBET88 is fully licensed and regulated by The Philippine Amusement and Gaming Corporation (PAGCOR). We operate legally under Offshore Gaming and Electronic Gaming & Poker licenses, so you can enjoy every game with confidence.

Essentially, MYBET88 account has two types of wallets:

  • Main Wallet – This is where your money goes when you make a deposit or request a withdrawal.
  • Game Wallet – Each game provider has its own wallet where your money is moved when betting.

In short, you deposit and withdraw using your Main Wallet, while your bets are made using the Game Wallets.

Good news! We’re in the process of combining all Game Wallets into the Main Wallet, so you can start playing right away without the manual wallet transfers. Just click on the Main Wallet icon on your Wallet page to see which game providers are already supported.

B. Account

What is the minimum age requirement to play at MYBET88?

To become a member of MYBET88, you must be at least 18 years old. By signing up, you also agree to follow all our terms and conditions.

Click the “Sign Up” button and follow the instructions prompted. You’ll be ready to start enjoying our games in no time.

Click on “Forgot Password” and enter your username or phone number, then press “Submit”. We’ll send you a rest code via SMS. If you didn’t get it after a few tries, contact our Live Chat support so we can assist you further.

Reach out to our Live Chat agents. They’ll verify your details and help you recover your username quickly.

This can happen if someone else accidentally (or wrongly) used your details. But nothing to worry about. Contact our Live Chat team right away, and we’ll look into the issue for you.

No. To keep things fair and help you get the most out of our VIP program, each member is allowed only one active account.

Yes. We care deeply about your privacy and how your data is handled. MYBET88 uses the same encryption trusted by banks and financial institutions to keep your data safe, and we follow strict legal guidelines. We will never share your personal info with third parties unless legally required to do so.

C. Betting

Why am I seeing an 'insufficient funds' message even after my deposit was approved?

If you’ve already made a deposit but still see an “insufficient funds” error when trying to bet, it’s likely because the funds are still in your Main Wallet. To start betting, you’ll need to transfer those funds into the Game Wallet of the specific provider or game you want to play.

For example: If you want to play on Pragmatic Play slots, just go to your Wallet page, transfer the desired amount from your Main Wallet into the Pragmatic Play Game Wallet, and then launch the game. Your balance will appear, and you’ll be able to start betting right away.

Minimum bets vary depending on the game, table, or sports match you’re playing. You’ll find the betting limits clearly shown within each game, so be sure to check before placing your bet.

If you’re playing Live Casino and there’s a dealer error, the game will be paused while the pit boss steps in. You’ll usually be notified in the game chat, and if the issue can’t be resolved right away, the round will be cancelled or refunded.

For Sportsbook, if a match result was shown incorrectly, your bet will be recalculated and your Game Wallet updated to match the correct result.

By default, if there’s a technical issue or game malfunction, all bets and outcomes for that round will be voided.

Turnover (also called rollover or wagering requirement) is the total amount you’ve bet. Every time you place a bet and it results in either a win or a loss, it adds to your turnover.

However, bets that end in a tie or draw do not count toward turnover. Turnover is usually needed before you can claim a bonus or cash out a promotion.